FAQ

Yes! NOCHKA’s products are made from ultra-luxurious 100% Pure Mulberry Silk (Except for some products that are made
with different material, please read the product description).

We use the highest grade (6A) long fiber mulberry silk, and enforce the strictest quality guidelines, including non-toxic dyes.

Instead of thread count, silk fabrics use momme – i.e. fabric weight to measure the quality of silk fabrics. Momme weight
describes the weight of 100 yards of silk, 45 inches wide, in pounds. Higher momme means there are more strands of silk
per 100 yards of fabric, therefore making the product heavier. So if we weigh that fabric, and say it’s 19 pounds, the
momme would be 19-momme. The higher the momme, the higher quality and more durable the fabric is. Momme
can range anywhere from 11-momme to 25-momme.

Silk offers more than just an elegant feel - it provides tangible benefits as well. It stimulates the immune system, gets rids
of stress, gives an extra boost of energy in the morning, gives a fresh and rested look, and gets rid of the dark circles
under the eyes.

-It breathes. Your head and hair won’t get smothered or overheated.
-It’s hypoallergenic. It’s naturally resistant to fungus, mold, mites, and allergens.
-It doesn’t involve synthetic materials. It’s a natural fiber, for those who wish to keep their beauty routine all-natural.
-It might help with your complexion. Got acne? Try a silk pillowcase and see if that doesn’t help it clear.
-Temperature regulation. Silk is a naturally temperature-regulating fabric that makes it breathable so it’s never too hot
or too cold in any situation.

Silk fabric is made from a natural fiber produced from silkworms, popularly mulberry silk. High-quality silk is a fabric that
has been manufactured for thousands of years and has maintained its reputation as a symbol of luxury.Satin, on the other
hand, is a man-made material made up of a mixture of satin, nylon, and polyester.

Satin is more delicate than silk, so it needs more careful handling. It does not shimmer, but it does have a glossy
appearance.Silk is the same on both sides, while the manufacturing process leaves satin with a dull flat back. Satin is
shrunk or Stretch whenever we just wash it in hot water. So be more careful when you just washed your satin fabric.
You always checked and watched the washing instructions label which is coming on that fabric.If you wish to repose
in pure luxury, then silk is the way to go. Your hair, skin, and inner natural beauty will thank you for it.

Absolutely! Choose a detergent designed for use on silk (we recommend pH-neutral liquid detergent). It’s important
that you use a detergent that doesn’t contain enzymes or bleach that will damage your silk products. Machine wash
cold on a gentle cycle. When it comes to drying silk, air drying is ideal.

Sometimes, zippers may stop working because a bit of the surrounding fabric gets caught in the teeth. Inspect the garment
or accessory closely for snags, folds, tangles , and other signs of a hangup.

1) Once you’ve located the snag responsible for blocking the zipper, take hold of the fabric around the obstruction and give
it a gentle tug. If the snag is especially small, using a pair of tweezers may help you get a better grip. Pull the fabric in the
direction opposite the way the zipper runs and hold it.

2) Try work the zipper up and down. Keeping your hold on the snagged fabric, begin gently pulling the zipper tab. Try
sliding it in both directions to see if the fabric releases. In most cases, constant tension, small movements and a little
patience will be enough to clear the zipper teeth.

Contact services@nochka.com as early as possible to make the changes. Please be noted that one can not make changes
to the order once the order ships.

After the order ships out, you will receive a shipment email with the tracking number provided.

If you have not received an email about your order being shipped within 1-3 business days of the date you placed your
order then please contact services@nochka.com for further assistance.

The first thing to do is send us an email services@nochka.com with all the necessary information stating you wish to
cancel your order.

We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order
cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for
return/exchange. You will have to be responsible for the postage required to send the original item to our collection
warehouse. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at
our collection warehouse.

- We typically ship your order within 1-3 business days.

- Shipping usually takes 3-5 business days (Express) for USA,Canda and 12-18 business days for other countries.Your
order will arrive within below delivery estimates based on your location and selected shipping speed.

- A tracking number will be sent to you by email if items shipped out.

- For free/standard shipping, we use your local postal service such as USPS.

- For express shipping, we use parcel shippers like DHL, UPS or FedEx depending on your location.

Yes, NOCHKA ships to most countries and regions worldwide and will provide you with the tracking information after your
order ships out. Please kindly noted that P.O. Boxes and military addresses (APO, FPO) cannot be delivered.
Any Questions, please feel free to contact our Email services@nochka.com . Note: Due to the ongoing health situation
in the world, some countries have taken mandatory quarantine measures, and delivery services will be affected. You are
suggested to check with your local post office first to find out if they can accept deliveries normally.

a) When you receive the parcel, please check if the package is damaged, whether the products are correct. If there are any
problems mentioned above, please refuse to sign for the parcel and contact us in time.

b) If you encounter the condition that the parcel must be signed before it can be checked. Please sign for and open the
parcel in front of the courier. After checking, if there is no problem then you can give the receipt to the courier. If there is
any problem, please give feedback to the courier and contact us immediately. (It is suggested you take pictures of the
package box, product boxes, products, waybill, etc. And pictures should be clear and easy to identify. )

c) If you(or your client) do not check the parcel and signed, the commitment that logistics undertakes transportation risk
will end.

The reason for this is because you used our express checkout feature which allowed you to pay for your order without
logging into our website. Since our ordering system has no way of knowing which account to associate your order with
if you don’t log in, it cannot put the order on your account.

Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out.
If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder.

It normally takes 1-3 business days for us to process your order before sending your package out. If you have not received
an email about your order being shipped within 2-5 business days of the date you placed your order then please contact
services@nochka.com for further assistance.

- Order Amount: 0-$40.00: Shipping cost is $7.00, shipping time is around 3-8 bisiness days (USA).

- Order Amount: more than $45.00: Shipping cost is FREE, shipping time is around 3-8 bisiness days (USA).

- For express delivery and other details, please click here>>

When we ship our packages to you, there might be no immediate updates from the shipping company due to the fact that
your package is in transit. Once it has reached the next sort facility, it will update. It may take a couple of days to see any
activity once the order is shipped out from our company.

If there is still no shipping information after a few days, please email us at services@nochka.com. Our CS team members
will get back to you within 24 hours generally and check order status for you.

The most common factors may cause to the delay are as following:

1) Misspelt, incompleted ,or outdated address when the carrier fails to delivery the package.

2) Unforeseen circumstances at the local post office, postal strikes, customs clearance , or weather.

3) The carrier may take 1-2 business days to register and receive parcels. This will affect your shipment status.

4) Public Holidays in your location and ours can also cause delays during the processing time.

Please email us at services@nochka.com first to submit your ‘changing address’ request.

Generally, we can only update your shipping address before shipment. To ensure that your package can be properly
delivered, please ensure that your address is complete and correct with all information including apartment/suite/room
numbers.

We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can
receive your order.

We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.”
However, we’d be happy to assist you with your lost order. Please check with your household members or neighbors
to see if anyone may have received the package. This is usually how they find their packages at last.

1. We accept returns postmarked within 30 days of the original purchase date. If 30 days have gone by since your
purchase, unfortunately, we can’t offer you a refund or exchange.

2. The following items cannot be returned, refunded or exchanged :
① Items On Clearance,
② Used Products (pajamas/accessories/comforters/bedding),
③ Silk Face Mask/Coverings/underwear,
④ Customized Items,
⑤ Gift Wrap Boxes,
⑥ Gift Cards/Free Gifts,
⑦ Silk Detergent.

3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned
item that’s worn, damaged, washed or altered in any way.

4. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package
to arrive and you may either keep it or contact us to return for a refund

We will endeavor to process returns or exchanges within two weeks of receipt of your item(s). We would issue a refund to
your original payment method. That’s to say, if you used PayPal to pay, we would refund to your PayPal. Refunds cannot
be returned to alternate cards or different forms of payment. Please keep a copy of your shipping information for returns
so that you can track the item.

Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the
funds to be credited to your account used during checkout.

Note: Please make sure that you contact us first and will return the package to our agreed return address. Or it will affect
the processing of your return. We do not accept returned items that were sent back by you directly without checking with
us first.

For non-defect returns, we will reimburse for the price of goods only. You will be responsible for the return postage for the
additional returns, and you are suggested to choose the economical way to return.

Please pre-pay freight costs for returned items. In the case of a manufacturer’s defect, we will reimburse you for your
return shipping costs.

Please send us an email and attach clear photos of the items that verify a quality issue first. Please follow the instructions
that are provided by our customer service team.

We are sorry that we do not accept returns or exchanges of only pajamas’ top or bottom.

If you can not download the return form, just put a paper that note your return items, your email, your order number with
the returned package.

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct,
including the expiration date, cardholder name, security code on the back of your card as well as the billing address.
Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review. In the
case that your payment is still refused, we suggest you try a different card or pay us via PayPal or other available payment
methods.

Yes, if you sign up to our newsletter on the bottom of our homepage you will receive an email with a coupon code.

Sorry,our website only allows the use of one code per transaction so please use the code with the best discount /offer
at the checkout.

If you forgot to add your promo code at checkout, please email us at services@silksilky.com with your order number and
offer details. We will work to find the best solution for you

If you are a retailer and are interested in selling our product in your store, please send us an email at services@nochka.com.
We will get back to you ASAP.

City: Sedalia

State: Missouri

Country: United States of America

Sorry, we do not currently support the use of multiple promotion methods at the same time.